FAQ
FAQ - Frequently Asked Questions
Shopping at ShopAbaya
Q: How do I place an order?
A: Browse our collection and select the items you wish to purchase. Add them to your cart and proceed to checkout, where you can fill in your shipping details and make a payment.
Q: Can I modify my order after placing it?
A: If you need to modify your order, please contact us within 24 hours of placing it. We'll do our best to accommodate your request.
Payment and Security
Q: What payment methods do you accept?
A: We accept all major credit cards, debit cards, and PayPal.
Q: Is my personal information secure?
A: Yes, protecting your personal information is our top priority. We use SSL encryption to ensure all transactions are secure.
Shipping and Delivery
Q: What are your delivery times?
A: Our standard delivery time is between 10-15 days. For faster delivery, you can choose express shipping at checkout, which takes between 2-8 days.
Q: How can I track my order?
A: Once your order is shipped, you will receive a tracking number via email. Use this number on our website to track your order's progress.
Q: Do you ship internationally?
A: Yes, we offer international shipping. Please note, shipping times and costs may vary depending on your location.
Returns and Exchanges
Q: What is your return policy?
A: We accept returns within 30 days of purchase, provided the items are in their original condition. Please contact us for a return authorization before sending any items back.
Q: How do I exchange an item?
A: For exchanges, please return the original item for a refund and place a new order for the item you want.
Product Information
Q: How should I care for my items?
A: Care instructions are provided with each item and are also available on our website. Following these instructions will help ensure the longevity of your purchase.
Contact Us
Q: How can I contact customer service?
A: You can reach us via email at contact@shopabaya.com or through our contact form on the website. We strive to respond to all inquiries within 24 hours.
We hope this FAQ has helped answer your questions. If you need further assistance, please don't hesitate to contact us. We're here to make your shopping experience with ShopAbaya as enjoyable as possible.